Contact information
At ReliefWrap™, we are committed to providing excellent customer service and ensuring every customer enjoys a smooth shopping experience. If you have any questions regarding our products, your order, shipping, returns, or general inquiries, our support team is here to assist you.
Company Information
Business Name
ReliefWrap™
Website
reliefwrap.shop
Founded
2026
Business Address
ReliefWrap™
424-9288 Odlin Rd
Richmond, BC V6X 0C3
Canada
Customer Support
Phone
+1 (778) 889-9506
Customer Service Hours
Our customer support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Pacific Standard Time)
Saturday
Closed
Sunday
Closed
Public holiday response times may vary.
Email Support
For the fastest assistance, please contact us via email.
When contacting us, please include:
- Your full name
- Order number (if applicable)
- Email used for the purchase
- A detailed description of your inquiry
Providing complete information allows us to respond more efficiently.
Most emails receive a response within 24 business hours.
Order Support
If your inquiry relates to an existing order, please include your order number.
Our support team can assist with:
- Order confirmation
- Shipping updates
- Tracking information
- Address corrections (before shipment)
- Product questions
- Return requests
- Refund inquiries
- Exchange requests
- Warranty-related concerns
- General customer service
Product Questions
Need help choosing the right product?
We're happy to answer questions about:
- Product features
- Hot & cold therapy recommendations
- Usage instructions
- Product compatibility
- Care instructions
- Material information
- Storage recommendations
Our goal is to help you make informed purchasing decisions.
Return & Refund Assistance
If you wish to request a return or refund, please contact us before sending any products back.
Please include:
- Order number
- Reason for the return
- Photos (if applicable)
Our support team will provide return authorization and detailed instructions.
Business Inquiries
For partnership opportunities, wholesale inquiries, media requests, or other business-related matters, please contact us via email.
Business inquiries are reviewed during normal business hours.
Response Time
We strive to respond as quickly as possible.
Typical response times are:
- Email: Within 24 business hours
- Order-related inquiries: 1–2 business days
- Return requests: 1–3 business days
Response times may be slightly longer during holidays or promotional events.
Our Commitment
At ReliefWrap™, customer satisfaction is our top priority.
We are committed to providing:
- Friendly customer service
- Prompt communication
- Secure shopping
- Reliable order support
- Professional after-sales service
Every inquiry is handled with care and professionalism.
Contact Summary
ReliefWrap™
Website
reliefwrap.shop
Business Address
424-9288 Odlin Rd
Richmond, BC V6X 0C3
Canada
Phone
+1 (778) 889-9506
Thank you for choosing ReliefWrap™. We appreciate your trust and look forward to serving you.