Terms of service

Welcome to ReliefWrap™.

These Terms of Service ("Terms") govern your access to and use of reliefwrap.shop and all related services provided by ReliefWrap™. By accessing our website or placing an order, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website.

1. Company Information

ReliefWrap™

Website: reliefwrap.shop

Business Address:

424-9288 Odlin Rd
Richmond, BC V6X 0C3
Canada

Email:
support@reliefwrap.shop

Phone:
+1 (778) 889-9506

Founded:
2026

2. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction.
  • You have the legal authority to enter into binding agreements.
  • Any information you provide is truthful and accurate.
  • You will use this website only for lawful purposes.

3. Products

ReliefWrap™ specializes in reusable hot and cold therapy products, cooling gel wraps, headache relief accessories, and related wellness products.

We continuously strive to ensure all product descriptions, specifications, images, and pricing are accurate.

However, we cannot guarantee that every description, image, or color displayed on your screen will perfectly represent the actual product.

We reserve the right to:

  • Modify product descriptions.
  • Update specifications.
  • Change pricing.
  • Discontinue products without prior notice.

4. Pricing

All prices displayed on our website are listed in the currency shown during checkout.

Prices may change without notice.

Although we make every effort to ensure pricing accuracy, occasional errors may occur.

If an incorrect price has been published due to technical or human error, we reserve the right to cancel affected orders and issue a full refund.

5. Orders

Submitting an order does not automatically guarantee acceptance.

We reserve the right to:

  • Decline any order.
  • Limit quantities purchased.
  • Cancel suspicious transactions.
  • Refuse orders believed to involve fraud or unauthorized activity.

If your order is cancelled after payment has been received, a full refund will be issued.

6. Payment

We accept secure online payments through trusted payment providers available during checkout.

Your payment information is encrypted and processed securely.

ReliefWrap™ does not store complete credit card information on our servers.

7. Shipping

We proudly offer Free Worldwide Shipping.

Estimated delivery time:

7–10 business days

Delivery estimates may vary due to:

  • Customs inspections
  • Public holidays
  • Weather conditions
  • Carrier delays
  • International shipping disruptions

Additional shipping information is available in our Shipping Policy.

8. Returns and Refunds

We offer a 30-Day Return & Refund Guarantee.

Customers may request a return within 30 days after delivery, subject to our Return & Refund Policy.

Please review our Return Policy for complete eligibility requirements.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product images
  • Website design
  • Graphics
  • Icons
  • Videos
  • Text
  • Product descriptions

is the exclusive property of ReliefWrap™ or its licensors.

No content may be copied, reproduced, modified, distributed, or used commercially without prior written permission.

10. Acceptable Use

You agree not to:

  • Violate any applicable laws.
  • Attempt unauthorized access to our systems.
  • Upload malicious software.
  • Interfere with website functionality.
  • Use automated bots without authorization.
  • Copy website content for commercial purposes.
  • Engage in fraudulent or deceptive activities.

Violation of these Terms may result in termination of access.

11. Disclaimer

The information provided on this website is intended for general informational and shopping purposes only.

Our products are designed to support personal comfort and wellness.

They are not intended to diagnose, treat, cure, or prevent any disease and should not replace professional medical advice.

Always consult a qualified healthcare professional regarding any medical concerns.

12. Limitation of Liability

To the maximum extent permitted by law, ReliefWrap™ shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of our website.
  • Purchase of our products.
  • Shipping delays.
  • Temporary service interruptions.
  • Third-party service failures.

Our maximum liability shall never exceed the purchase price paid for the affected order.

13. Third-Party Links

Our website may include links to third-party websites.

These websites operate independently and have separate privacy policies and terms.

ReliefWrap™ is not responsible for the content or practices of third-party websites.

14. Privacy

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described therein.

15. Force Majeure

ReliefWrap™ shall not be held responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Pandemics
  • Labor disputes
  • Internet outages
  • Transportation disruptions
  • Customs delays

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in Canada, without regard to conflict of law principles.

17. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

We encourage customers to review these Terms periodically.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

ReliefWrap™

Website: reliefwrap.shop

Email: support@reliefwrap.shop

Phone: +1 (778) 889-9506

Business Address:

424-9288 Odlin Rd
Richmond, BC V6X 0C3
Canada