Shipping policy
Thank you for shopping with ReliefWrap™.
Our goal is to deliver your order safely, efficiently, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through reliefwrap.shop.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
Free Worldwide Shipping
We are pleased to offer FREE Standard Shipping Worldwide on all orders, with no minimum purchase required.
No hidden shipping fees will be added during checkout unless otherwise stated.
Order Processing Time
After your order has been successfully placed, our fulfillment team will begin preparing it.
Processing Time:
- 1–2 Business Days
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends or holidays will be processed on the next available business day.
During peak shopping periods, processing may require additional time.
Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is:
7–10 Business Days
Please note that delivery estimates are provided as general guidelines and are not guaranteed.
Actual delivery times may vary depending on:
- Destination country
- Customs clearance
- Local postal services
- Weather conditions
- Transportation disruptions
- Peak holiday seasons
Shipping Destinations
ReliefWrap™ proudly ships to customers worldwide.
We currently deliver to most countries and regions served by our international shipping partners.
If shipping is unavailable to your location, you will be notified during checkout.
Order Confirmation
Once your order has been placed successfully, you will receive an email confirming your purchase.
The confirmation email includes:
- Order number
- Purchased items
- Billing information
- Shipping address
- Order summary
If you do not receive your confirmation email, please contact us.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive another email containing:
- Shipping confirmation
- Tracking number (when available)
- Tracking link
- Shipping carrier information
Tracking information may require 24–72 hours to become active after shipment.
Customs, Duties & Taxes
International orders may be subject to:
- Import duties
- Customs fees
- VAT
- Local taxes
These charges are determined by the destination country's customs authority and are the responsibility of the customer unless otherwise required by applicable law.
ReliefWrap™ has no control over customs processing times or fees.
Delivery Delays
While we strive to meet our estimated delivery times, delays may occur due to circumstances beyond our control, including but not limited to:
- Customs inspections
- Severe weather
- Public holidays
- Airline delays
- Transportation disruptions
- Government restrictions
- High shipping volumes
- Incorrect shipping information provided by customers
We appreciate your patience should unexpected delays occur.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
- Shipping delays may occur.
- Additional shipping charges may apply.
- Returned shipments may require reshipping fees.
If you notice an address error after placing your order, please contact us immediately.
While we will do our best to update the information before shipment, we cannot guarantee modifications once processing has begun.
Lost Packages
If your tracking information indicates that your package has been lost during transit, please contact us immediately.
We will work directly with the shipping carrier to investigate the issue.
Depending on the outcome of the investigation, we may offer:
- A replacement shipment
- A refund
- Another appropriate resolution
Damaged Packages
If your package arrives damaged:
- Take clear photographs of the packaging and product.
- Contact our customer support within 7 days of delivery.
- Include your order number and photos.
Our team will review your claim and provide an appropriate solution as quickly as possible.
Multiple Shipments
Orders containing multiple items may occasionally be shipped separately.
This allows us to:
- Speed up delivery
- Ship from the nearest warehouse
- Improve product availability
You may therefore receive multiple tracking numbers for one order.
Delivery Responsibility
A shipment is considered delivered once it has been marked as delivered by the shipping carrier.
If you believe your package was delivered incorrectly, please contact us promptly so we can assist in investigating the matter.
Order Changes & Cancellation
Orders may be modified or cancelled before shipment.
Once an order has entered the shipping process, changes or cancellations may no longer be possible.
Please contact us as soon as possible if you need assistance with your order.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us.
ReliefWrap™
Website: reliefwrap.shop
Email: support@reliefwrap.shop
Phone: +1 (778) 889-9506
Business Address:
424-9288 Odlin Rd
Richmond, BC V6X 0C3
Canada