Refund policy

Welcome to ReliefWrap™.

Your satisfaction is our highest priority. We are committed to providing high-quality wellness products and a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.

By placing an order through reliefwrap.shop, you agree to the terms outlined in this Return & Refund Policy.

30-Day Return Guarantee

We proudly offer a 30-day return policy from the date your order is delivered.

If for any reason you are not completely satisfied with your purchase, you may request a return or refund within 30 calendar days after receiving your item.

To qualify for a return, the product must meet the following conditions:

Be returned within 30 days after delivery.
Be in its original condition.
Include all original packaging, accessories, manuals, and components.
Show no excessive signs of wear, misuse, or intentional damage.
Be accompanied by proof of purchase or order confirmation.

Items that do not meet these conditions may not qualify for a full refund.

Eligible Reasons for Returns

We gladly accept returns for the following reasons:

You received the wrong product.
The item arrived damaged during shipping.
The product has a manufacturing defect.
The product does not match its description.
You changed your mind within the eligible return period.
The item is no longer needed.

Our goal is to make the return process as simple and hassle-free as possible.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain items may not be eligible for return, including:

Products intentionally damaged after delivery.
Products showing excessive misuse.
Items missing essential parts not due to our error.
Gift cards.
Downloadable digital products.
Clearance or final sale items (when clearly marked).
Personalized or custom-made products.

If you're unsure whether your item qualifies, please contact us before returning it.

Damaged, Defective or Incorrect Items

Please inspect your package immediately upon arrival.

If you receive:

A damaged product
A defective item
An incorrect product
Missing items from your order

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos of the product
Photos of the shipping package (if applicable)

Our support team will review your request and provide an appropriate solution as quickly as possible.

Return Process

Returning an item is easy.

Step 1

Contact our Customer Support team at:

Email: support@reliefwrap.shop

Include:

Order number
Full name
Reason for return
Photos if applicable

Step 2

Our team will review your request and provide detailed return instructions.

Please do not send products back without prior authorization, as unauthorized returns may not be accepted.

Step 3

Carefully package your item and ship it according to the provided instructions.

Return Shipping Costs

If the return is due to:

Our error
Damaged products
Manufacturing defects
Incorrect shipment

We will cover the return shipping costs whenever applicable.

If the return is requested because:

You changed your mind
You ordered the wrong item
The item is no longer wanted

The customer may be responsible for return shipping costs.

Shipping charges paid during the original purchase (if any) are generally non-refundable unless required by applicable consumer protection laws.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method.

Please allow approximately 5–10 business days for the refund to appear on your account, depending on your payment provider or financial institution.

Partial Refunds

In certain situations, partial refunds may be issued, including:

Products returned with missing parts.
Items showing signs of use beyond normal inspection.
Products not returned in original condition.
Returns requested outside the standard policy but accepted at our discretion.

Exchanges

We gladly replace items that are:

Defective
Damaged
Incorrectly shipped

If you would like to exchange your product for the same item, please contact our support team.

Exchange requests are subject to product availability.

Order Cancellation

Orders may be cancelled before shipment.

If your order has not yet been processed for shipping, you may request cancellation for a full refund.

Once an order has been shipped, it can no longer be cancelled and must follow our standard return procedure.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card provider.
Contact your bank, as processing times vary.
If you still have not received your refund after completing these steps, please contact us.